Privacy policy

Effective Date: 4.24.26

SapientFlow LLC (“SapientFlow,” “we,” “us,” or “our”) operates the SapientFlow platform and related services (the “Services”). This Privacy Policy explains how we collect, use, disclose, and protect your information.

By using the Services, you agree to the terms of this Privacy Policy.


1. INFORMATION WE COLLECT

a. Information You Provide

We collect information you provide directly, including:

  • Name, email address, and contact details

  • Account login credentials

  • Business information

  • Payment and billing information

  • Any data, content, or inputs you submit through the platform

b. Automatically Collected Information

We may collect:

  • IP address and device information

  • Browser type and operating system

  • Usage data (pages visited, actions taken, timestamps)

  • Cookies and similar tracking technologies

c. Information from Third Parties

We may receive information from third-party services you connect, such as:

  • CRM systems

  • Payment processors

  • Messaging platforms (e.g., SMS providers)


2. HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide, operate, and improve the Services

  • Process transactions and manage subscriptions

  • Communicate with you (including support and updates)

  • Deliver automation, AI-generated outputs, and workflows

  • Monitor and analyze usage trends

  • Enforce our Terms and prevent fraud or abuse

  • Comply with legal obligations


3. HOW WE SHARE YOUR INFORMATION

We do not sell your personal information.

We may share your information with:

  • Service Providers (e.g., hosting, payment processing, messaging delivery)

  • Third-Party Integrations you choose to connect

  • Legal Authorities if required by law or to protect rights and safety

  • Business Transfers in the event of a merger, acquisition, or sale


4. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to:

  • Maintain sessions and authenticate users

  • Analyze traffic and usage

  • Improve performance and user experience

You can control cookies through your browser settings.


5. DATA RETENTION

We retain your information:

  • As long as your account is active

  • As necessary to provide Services

  • As required for legal, tax, or regulatory obligations

We may retain anonymized or aggregated data indefinitely.


6. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no system is completely secure. Use the Services at your own risk.


7. YOUR RIGHTS AND CHOICES

Depending on your location, you may have the right to:

  • Access or request a copy of your data

  • Correct inaccurate information

  • Delete your data

  • Object to or restrict certain processing

  • Withdraw consent where applicable

To exercise these rights, contact us at the email below.


8. SMS AND COMMUNICATIONS

If you opt in to receive SMS or other communications:

  • You consent to receive messages related to your account and Services

  • Message frequency may vary

  • Standard message and data rates may apply

You may opt out at any time by following instructions in the message (e.g., replying “STOP”).

We comply with applicable communication laws and regulations.


9. CHILDREN’S PRIVACY

The Services are not intended for individuals under 18. We do not knowingly collect personal information from children.

If we become aware of such data, we will delete it.


10. THIRD-PARTY LINKS

The Services may contain links to third-party websites or services. We are not responsible for their privacy practices.


11. INTERNATIONAL USERS

If you access the Services from outside the United States, your information may be transferred and processed in the United States.


12. APP STORE AND PLATFORM REQUIREMENTS

If you access the Services via a mobile application:

  • Data collection and usage comply with applicable Apple and Google policies

  • Permissions requested by the app (if any) are required for functionality


13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date.


14. CONTACT US

SAPIENTFLOW LLC
Email: michael@sapientflow.ai


By using SapientFlow, you acknowledge that you have read and understood this Privacy Policy.